Refund policy

🔄 Exchange & Return Policy – SilverOdishi

Effective Date: [Insert Date]
Thank you for shopping with SilverOdishi. Every piece of our jewellery is handcrafted with precision and care. However, if you're not completely satisfied with your purchase, we’re here to help.

✅ Eligibility for Returns & Exchange

We accept returns and exchanges under the following conditions:

  • The item is damaged, defective, or incorrect upon delivery.
  • The request is raised within 48 hours of receiving the order.
  • The item is unused, unworn, and returned in its original packaging with all tags, certificates, and bills intact.
  • Customised or personalised items are not eligible for return or exchange unless damaged in transit.

🔁 Exchange Policy (India Only)

  • You can request a one-time exchange within 7 days of delivery.
  • Exchange is valid for size issues or design preferences (subject to stock availability).
  • Reverse pickup is available in most locations; in other areas, customers may be asked to ship the product back at their cost.
  • A ₹100–₹300 exchange logistics fee may apply, depending on location and item weight.

🚫 Non-Returnable / Non-Exchangeable Items

  • Earrings (for hygiene reasons)
  • Custom-made or engraved jewellery
  • Sale/discounted items (unless damaged or wrong item received)
  • Items returned after the return window has lapsed

📦 Return Process

  1. Email us at silverodishi@gmail.com within 48 hours of receiving the order.
  2. Attach a clear image/video of the product and packaging showing the issue.
  3. Once approved, we will initiate a reverse pickup or share return instructions.
  4. On receiving and inspecting the item, we will initiate a refund or exchange as requested.

💰 Refunds

  • Refunds will be processed to the original payment method within 7–10 working days after product inspection.
  • In case of COD orders, refunds will be made via bank transfer or UPI.
  • Shipping charges and COD fees are non-refundable.

🌍 International Orders

  • We do not accept returns or exchanges for international shipments unless the item received is damaged or incorrect.
  • Claims must be raised within 48 hours of delivery with unboxing video/photos.

🛑 Important Notes

  • SilverOdishi reserves the right to deny any return/exchange if the item shows signs of wear or damage post-delivery.
  • We are not responsible for delays or damages caused during return transit if not packed properly.

 

📬 Need Assistance?

📧 Email: silverodishi@gmail.com
📞 WhatsApp/Call: +91-9136162695
Customer Support: Mon–Sat | 10 AM – 6 PM IST